A little something for their little one
Add a little note for the parents and choose when it arrives. They can use their Joey + Joan gift to pick what their little one needs most.
Order status
Track your order
Enter the tracking number from your shipping confirmation email to see the latest delivery updates.
We support
USPS
UPS
FedEx
DHL
Canada Post
Don't have a tracking number yet?
1
Check your shipping confirmation email
Once your order ships, we email you a tracking number and a direct tracking link. Search your inbox (and spam folder) for "Joey + Joan | Baby Essentials" or "shipped."
2
Log in to see all your orders
If you checked out with an account, your order history and fulfillment status are always available there.
View my orders →
3
Still can't find it?
Reach out with your order number and the email you used at checkout, and we will look it up for you.
Contact us →
Shipping questions
How long does shipping take? +
Most orders ship within 1-2 business days and arrive within 3-7 business days after that, depending on your location and shipping method.
My tracking says "label created" but hasn't moved — what does that mean? +
This means we've printed the shipping label and handed the package to the carrier, but it hasn't been scanned yet. It usually starts updating within 1-2 business days.
It's been over a week and there's no update. What should I do? +
First check that the tracking number matches exactly what was emailed to you. If it's genuinely stalled, contact us with your order number and we'll investigate with the carrier on your behalf.
Can I change my shipping address after ordering? +
If your order hasn't shipped yet, contact us right away and we'll do our best to update it. Once a package is in transit, we're unable to redirect it.