Frequently asked questions

Will your sheets fit my crib, bassinet or playard? +

We offer over 70 different types of sheets and are confident you'll find the right fit for your setup.

How does your lifetime warranty work? +

We stand fully behind the quality of our sheets. If they pill, unravel, roughen, crease, scrunch, warp, shrink, stain, develop holes or lose their stretch at any point, we'll replace them under our lifetime replacement promise.

Are the materials used in Joey & Joan's fitted sheets safe for my baby? +

Yes, your baby's safety is our priority. Our sheets are certified as "tested for harmful substances" under OEKO-TEX standards and are made to be 100% allergen-free with zero polyester.

Are your sheets breathable? +

Yes, our sheets are designed to be breathable and sweat-friendly, helping keep your baby comfortable throughout the night.

Are Joey & Joan's fitted sheets machine washable? +

Yes, our sheets are made for everyday use. They can be safely machine washed and tumble dried without losing their quality.

Are your fitted sheets suitable for both boys and girls? +

Yes, our sheets are designed to be suitable for both boys and girls, making them a versatile choice for any nursery.

How does shipping work? +

Once you place your order, you'll receive a confirmation email. Your order is then processed and dispatched from our warehouse, and you'll be notified again once it has been shipped.

How can I get free shipping? +

We offer free shipping on all orders of $50 or more. Simply meet the minimum amount at checkout and the free shipping option will be applied automatically.

How can I track the status of my order? +

As soon as your order is shipped, we'll send you an email with tracking details so you can follow your delivery in real time.

What if I need to change the shipping address after placing my order? +

If you need to update your shipping address, please contact us as soon as possible. We'll do our best to make the change, provided the order hasn't already been dispatched.

Can I make changes to my order's shipping method after it's been placed? +

Once an order is confirmed, the shipping method cannot be changed.

What payment options do you accept? +

We accept all major credit cards including Visa, Mastercard and American Express, along with Shop Pay and any additional payment methods displayed at checkout based on your location.

Can I use a combination of payment methods for my order? +

No, only one payment method can be used per order.

Is there an additional fee for using specific payment methods? +

No, we do not charge any additional fees. The amount shown at checkout is the final amount you pay.

Is my payment information secure when using your payment options? +

Yes, all transactions are secure and encrypted to ensure your payment information is fully protected.

What if my payment method is declined during checkout? +

If your payment is declined, we recommend trying again, using a different payment method, or contacting your bank as the transaction may have been blocked for security reasons.

How long do I have to request a return for my order? +

If you need to request a return, please contact us as soon as possible after receiving your order so we can guide you through the process.

Do I need to cover the return shipping costs for my items? +

Return shipping costs depend on the reason for the return. Our team will confirm this with you once your request is reviewed.

What should I include in the return package? +

Please include the product along with all original packaging and any accessories to ensure smooth processing of your return.

When can I expect a refund for my returned items? +

Once your return is received and inspected, your refund will be processed. You'll be notified once the refund has been issued.

What if I receive a damaged or defective item? +

If you receive a damaged or defective item, please contact us right away. We offer a lifetime replacement and will arrange a replacement for you as quickly as possible.